Overview
BudgetServers.com ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
Information We Collect
We collect information you voluntarily provide to us, as well as information automatically collected when you use our services.
- Contact Information — name, email address, phone number, and company name submitted via our contact form.
- Billing Information — payment details processed securely through our payment providers. We do not store full card numbers.
- Account Information — username, password (hashed), and service preferences.
- Technical Data — IP address, browser type, operating system, referring URLs, and pages visited.
- Server Usage Data — bandwidth usage, CPU and memory utilisation, and uptime statistics related to your hosted services.
How We Use Your Information
We use the information we collect for the following purposes:
- To provision, operate, and maintain your hosting services
- To respond to enquiries and provide customer support
- To process billing and send invoices and renewal notices
- To send important service announcements and maintenance notices
- To detect, prevent, and address technical issues and abuse
- To improve and personalise your experience on our platform
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files placed on your device when you visit our website.
- Essential Cookies — required for the website to function correctly (session management, security).
- Analytics Cookies — help us understand how visitors interact with our website (e.g. page views, time on site).
- Preference Cookies — remember your settings and preferences for future visits.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our service may not function properly without cookies.
Data Sharing & Third Parties
We may share your information with trusted third parties only in the following circumstances:
- Service Providers — payment processors, billing platforms, and infrastructure providers necessary to deliver our services.
- Legal Compliance — when required by law, court order, or governmental authority.
- Business Transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- Protection of Rights — to investigate, prevent, or take action regarding illegal activities, fraud, or threats to safety.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
- Account data is retained for the duration of your active service plus 90 days after cancellation
- Billing records are retained for 7 years in accordance with financial regulations
- Contact form submissions are retained for 12 months
- Server logs are retained for 30 days
You may request deletion of your personal data at any time by contacting us, subject to legal retention requirements.
Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage for sensitive account credentials
- Access controls limiting data access to authorised personnel only
- Regular security audits and vulnerability assessments
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data ("right to be forgotten")
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing of your data for certain purposes
- Restriction — request that we restrict processing of your data
To exercise any of these rights, contact us at privacy@budgetservers.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take prompt steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date at the top. We encourage you to review this policy periodically.
Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: